Night Auditor-Part-time

Spire Hospitality LLC; BLOOMINGTON (MN); On-site; USD 30,000 - 31,000; Part time

Benefits offered by this job

Early pay

Dental

Vision

Pet discount

401K

Life insurance

Disability (short-term)

Disability (long-term)

Wellness programs

Hotel discounts

Job summary

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, guest-focused part-time Night Auditor to join its team in Bloomington, MN. The role emphasizes friendly check-in/out, accurate daily reporting, and seamless operations to start the next day. A part-time schedule and hotel discounts accompany the position.

The pay range is $22.00 to $22.60 per hour based on experience. Benefits include early pay access, dental, vision, pet discounts, and a 401K plan, among other well-being

Qualifications

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience in customer service or a guest-facing role.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to questions and requests.
• Prepare daily Food & Beverage revenue reports and balance PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and troubleshoot computer issues during the shift.
• Enter revenue, expenses, and allowances to generate daily reports like Guest Ledger Summary and Daily Restaurant Summary.
• Conduct check-ins/outs and answer calls with professionalism and courtesy.
• Resolve guest concerns with attentive service recovery.

Skills

Guest service

Front desk experience

Attention to detail

Communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Word

Excel

PMS systems

Job description

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, skilled, guest-focused part-time Night Auditor to join its fun-spirited team!

Hotel Property Overview: The Renaissance Minneapolis Bloomington Hotel is an upscale Marriott property located in Bloomington, Minnesota, conveniently situated near the Mall of America, Minneapolis-St. Paul International Airport, and major Twin Cities attractions. The hotel features 253 guest rooms, on-site dining at LARS Restaurant & Bar, an indoor Junior Olympic-sized pool, fitness center, and more than 4,300 square feet of flexible meeting and event space. The hotel's design and atmosphere reflect a distinctly Minnesota aesthetic, incorporating warm, modern decor and local-inspired elements that create a welcoming sense of place. The property provides a professional and inviting environment where associates have the opportunity to deliver memorable guest experiences through exceptional hospitality and personalized service.

SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive Part-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, get paid before payday, dental, vision, pet discount program, 401K, life, critical accident or illness, short- and long-term disability, wellness programs, excellent hotel discounts, and much more. The pay range is $22.00 to $22.60 based on experience!

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to guest satisfaction, crafting remarkable, seamless experiences from the moment guests arrive. As a Night Auditor Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems will ensure seamless operations the next day and elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports and in creating and balancing PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
• Resolve guest concerns with attentive service recovery.

Qualifications:

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role is required.
• Full understanding and comfort working on a computer with MS Suite, Outlook, Word, and Excel.
• Previous experience with hotel FSPMS systems is a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including those with disabilities and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)