Night Auditor: Overnight Guest Experience & Reporting Pro

First Hospitality; Milwaukee (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Insurance from day 1

PTO from day 1

Holiday pay from day 1

401(k) after 30 days

Travel discounts

Career development

Job summary

First Hospitality is hiring Night Auditor at our Milwaukee area hotel. You will welcome guests, process check-ins, verify billing, and ensure accurate nightly reporting while upholding brand standards.

This role requires 2+ years of customer service in hospitality, strong communication, and the ability to work overnight shifts. We offer day-one benefits, including insurance, PTO, and travel discounts.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsibilities

• Greet guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Skills

Customer service

Verbal communication

Written communication

Education

High School diploma

High School diploma or equivalent

Job description

First Hospitality is hiring Night Auditor at our Milwaukee area hotel. You will welcome guests, process check-ins, verify billing, and ensure accurate nightly reporting while upholding brand standards.

This role requires 2+ years of customer service in hospitality, strong communication, and the ability to work overnight shifts. We offer day-one benefits, including insurance, PTO, and travel discounts.