Night Auditor: Overnight Front Desk & Guest Experience

Eden Roc Miami Beach; Miami Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Eden Roc Miami Beach is seeking a dedicated Night Auditor to ensure smooth hotel operations during night hours. You will manage front desk tasks, process payments, and conduct audits to ensure accuracy of guest accounts while delivering superior guest experiences.

Ideal candidates will have cash handling experience, a high school diploma, and the ability to multitask in a fast-paced luxury environment. Flexibility for overnights, weekends, and holidays is required.

Qualifications

• Prior cash handling experience
• High school diploma or equivalent required
• 1-2 years of Night Auditor or similar role preferred
• Strong attention to detail and multitask
• Excellent communication and problem-solving skills
• Read, write and speak English fluently
• Ability to work independently with minimal supervision
• Strong computer skills
• Ability to work flexible hours including overnights, weekends, and holidays

Responsibilities

• Perform front desk duties such as guest check-ins and check-outs during the night shift
• Process guest payments and maintain accurate records
• Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
• Assist guests with inquiries, requests, and any issues that may arise during the night
• Ensure the safety and security of the hotel premises during overnight hours
• Provide exceptional customer service and create a welcoming and positive atmosphere for guests
• Collaborate with other departments to address guest needs and ensure a seamless guest experience
• Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively

Skills

Cash handling

English fluency

Multi-tasking

Computer skills

Education

High school diploma or equivalent

Job description

Eden Roc Miami Beach is seeking a dedicated Night Auditor to ensure smooth hotel operations during night hours. You will manage front desk tasks, process payments, and conduct audits to ensure accuracy of guest accounts while delivering superior guest experiences.

Ideal candidates will have cash handling experience, a high school diploma, and the ability to multitask in a fast-paced luxury environment. Flexibility for overnights, weekends, and holidays is required.