Night Auditor: Overnight Front Desk & Billing Reconciliation

Hyatt Regency; Boston (MA); On-site; USD 47,000 - 57,000; Full time

Job summary

Hyatt Regency Boston is seeking a Night Auditor to oversee overnight hotel operations and ensure accurate close of day reporting, while delivering exceptional guest service during overnight hours.

The role blends front desk responsibilities with financial reconciliation, posting revenues, generating daily reports, and coordinating with day staff to guarantee a smooth hand-off and a ready start for the next business day.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of experience in a hotel front desk or night audit position is required.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Proficiency in using hotel management software.
• Ability to multitask, work under pressure, and adapt to a fast-paced environment.

Responsibilities

• Provide a warm and professional welcome to late-arriving guests and assist with overnight check-ins/checkouts.
• Perform nightly audit procedures including reconciling and posting daily revenues and transactions.
• Prepare and distribute daily reports per Night Audit Checklist.
• Monitor front desk operations and handle overnight guest requests and inquiries.
• Ensure the accuracy of billing, payments, and cash handling procedures.
• Respond to emergency situations or security concerns during overnight hours with security.
• Maintain accurate records and logs for shift activity, guest incidents, and audit reports.
• Ensure a clean and organized front desk and lobby environment.
• Communicate effectively with day shift staff to ensure proper hand-off and follow-through on guest or operational needs.

Skills

Customer service

Communication

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Hyatt Regency Boston is seeking a Night Auditor to oversee overnight hotel operations and ensure accurate close of day reporting, while delivering exceptional guest service during overnight hours.

The role blends front desk responsibilities with financial reconciliation, posting revenues, generating daily reports, and coordinating with day staff to guarantee a smooth hand-off and a ready start for the next business day.