Night Auditor (Overnight)

Hyatt Hotels Corporation; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel chain seeks a Night Auditor to manage overnight Front Office duties and enhance guest experience. This role requires problem-solving skills, excellent communication, and the ability to engage with guests personally. Join us for a dynamic work environment with opportunities for professional growth.

Benefits

Flexible Spending Accounts

Disability and Life Insurance

Paid Family Bonding Time

Adoption Assistance

$1,000 per year for Educational Assistance

Complimentary and Discounted Hyatt Hotel Room Nights

Free Meals in our Colleague Dining Room

Paid Time Off & Holidays

401(k) with Employer Match

Support for Your Personal Wellbeing

Qualifications

• Previous customer service experience aligned with Hyatt brand.
• Excellent interpersonal, organizational, and communication skills.
• Ability to stand for long periods, flexible schedule.

Responsibilities

• Oversee Front Office during overnight shifts.
• Engage with guests, using active listening skills.
• Handle basic financial transactions.

Skills

Customer service

Communication

Detail oriented

Problem solving

Technology comfort

Tools

Basic computer systems

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

A Night Auditor is responsible for the oversight of specific night audit duties as well as overseeing the Front Office during the overnight shift. Their priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests—wherever possible, getting to know them and their preferences on a personal level. This individual is a key contact person on the overnight shift and a resource for guests. They should demonstrate creative problem solving, possess strong communication skills, be detail oriented, comfortable with technology, and confident in basic financial transactions.

Why Work at Hyatt?

• Flexible Spending Accounts
• Disability and Life Insurance
• Paid Family Bonding Time
• Adoption Assistance
• $1,000 per year for Educational Assistance
• Complimentary and Discounted Hyatt Hotel Room Nights
• Free Meals in our Colleague Dining Room
• Paid Time Off & Holidays
• 401(k) with Employer Match
• Support for Your Personal Wellbeing (Headspace Subscription, Employee Assistance Program, and more)

Qualifications

• Previous customer service experience and professional presentation aligned with the Hyatt Regency brand
• Excellent interpersonal, organizational, and communication skills
• Basic computer systems knowledge
• Ability to stand for long periods
• Flexible schedule supporting overnight shifts, including weekends and holidays
• Ability to support Hyatt’s purpose by displaying authentic human care to guests and colleagues

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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