Night Auditor

Hyatt Place Fort Worth / Hurst; Hurst (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a reliable and detail-oriented Night Auditor to manage overnight shifts. The role includes guest check-ins, addressing concerns, and maintaining accurate records for guest transactions. Ideal candidates possess strong communication and organizational skills with a year of experience in hospitality.

Qualifications

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Proficiency in spreadsheets and word processing.

Responsibilities

• Check-in and check-out guests, confirm reservations, assign rooms.
• Handle guest requests, concerns, and complaints promptly.
• Run daily reports, ensuring accuracy of arrivals and departures.

Skills

Communication

Customer Service

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Windows Operating Systems

Job description

We are seeking a reliable and detail-oriented Night Auditor to work overnight shifts. The ideal candidate should have excellent communication, customer service, and organizational skills, and be able to work independently with minimal supervision.

Compensation : $16 - $18

Key Responsibilities :

• Check-in and check-out guests, confirm reservations, assign rooms, and issuing keys.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and transactions, including room charges, cash, debit, or credit.
• Ensure the common area and lobby are clean and presentable.
• Run daily reports, such as arrivals, departures, and special requests, checking for accuracy.
• Maintain front desk supplies and equipment.
• Coordinate with housekeeping and maintenance to track room readiness.
• Answer guest calls and provide information about the property and local attractions.
• Perform administrative duties, including filing and updating records.
• Safeguard guest information and handle confidential records with integrity.
• Other duties as assigned.

Requirements :

• 1 year of experience in hospitality and front desk roles.
• Strong written and verbal communication skills.
• Proficiency in Windows operating systems, spreadsheets, and word processing.
• Ability to solve problems and make decisions quickly.
• High school diploma or equivalent.
• Ability to work independently and handle stressful situations.

Physical Demands :

• Regularly required to walk, stand, and use hands to complete tasks.
• Must be able to lift up to 50 pounds occasionally and 10 pounds frequently.