Night Auditor I The Farnam I Omaha, NE

Hotel Equities; Omaha (NE); On-site; USD 52,349,000 - 53,726,000; Full time

Benefits offered by this job

Holiday Pay

Same-day pay available

Employee Assistance Program

Reduced Room Rates

Job summary

Hotel Equities is seeking a full-time Night Auditor for The Farnam, Autograph Collection in Omaha, NE. Overnight shift 11 PM-7 AM. Hourly salary: $18.50 per hour. Night Audit responsibilities include check-in/out, handling guest inquiries, and processing transactions.

The ideal candidate will have experience with front desk operations, strong communication skills, and the ability to upsell rooms to maximize hotel revenue, while following safety protocols.

Qualifications

• High School diploma /Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Basic computer skills to operate various property management and reservations systems.

Responsibilities

• Check guests in, issue room keys, and provide information on hotel services.
• Upsell rooms and process all guest charges.
• Handle guest calls, messages, requests and concerns.
• Ensure safety protocols and report incidents.
• Assist with reservations and bell person duties as needed.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Problem-solving

Education

High School diploma

Tools

Property management system

Reservations system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor I The Farnam I Omaha, NE

Full Time Administration Farnam Hotel, Omaha, NE, US

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable full-time, Night Audit for The Farnam, Autograph Collection in Omaha, NE.

Night Auditor (Overnight Shift 11 PM-7 AM)

Hourly Salary: $18.50 per hour

Job Purpose:

The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Check guests in, issue room keys, and provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements.
• Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer, record and process all guest calls, messages, requests, questions or concerns.
• Record guest preferences in the system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Issue, control and release guest safe-deposit boxes in line with hotel procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Perform the duties of a bell person as requested including parking and pulling vehicles for valet.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Frequently standing up behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
• Handling objects, products and computer equipment.
• Basic computer skills to operate various property management and reservations systems, etc.
• Carry out the full scope of bell person responsibilities, including the parking and retrieval of guest vehicles for valet operations during overnight hours.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits at a Glance:

• Team Driven and Values Based Culture
• Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)