Night Auditor: Hotel Overnight Desk & Guest Experience

Palm Suites; North Carolina; On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC. is seeking a Night Auditor in Hickory, NC to ensure a smooth guest experience and balance day-end accounts. The role oversees as manager on duty during the shift and handles guest arrivals, room allocations, and requests.

Responsibilities include end-of-day audits, cash handling, coordinating guest services, and maintaining security and training standards, with a focus on accurate billing and excellent guest service.

Qualifications

• Must have strong customer service and communication abilities.
• Able to handle multiple tasks and operate basic computer software.
• Comfortable with cash handling, accounting basics and room reservations.

Responsibilities

• Be able to work a flexible schedule.
• Oversee front desk operations and be on duty as the manager on shift.
• Balance end-of-day accounts and prepare guest bills.
• Assist guests with check-in/check-out, room assignments, and reservations.
• Respond to guest requests and maintain high standards of safety and security.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Education

High school diploma or equivalent

Job description

Crown Hotel & Travel Management, LLC. is seeking a Night Auditor in Hickory, NC to ensure a smooth guest experience and balance day-end accounts. The role oversees as manager on duty during the shift and handles guest arrivals, room allocations, and requests.

Responsibilities include end-of-day audits, cash handling, coordinating guest services, and maintaining security and training standards, with a focus on accurate billing and excellent guest service.