Night Auditor - Front Desk & Guest Experience Pro

Townplace Suites - Hickory; Hickory (NC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Insurance

Supplemental Insurance

PTO

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC in Hickory, NC is seeking a Night Auditor to ensure a smooth guest experience and accurate day-end balancing of accounts. The role involves managing overnight procedures, processing payments, and coordinating guest services.

The ideal candidate will have front desk experience, strong communication, and the ability to multitask during night shifts. This on-site position offers opportunities in hospitality operations and guest relations.

Qualifications

• High school diploma or equivalent.
• At least 1 year of related experience.
• Basic computer skills and ability to multitask.
• Excellent communication and interpersonal skills.
• Strong organization and time management.
• Ability to walk/stairs and lift up to 20 pounds.

Responsibilities

• Handle end-of-day bookkeeping, auditing, and account reconciliation.
• Oversee the property as manager on duty during shift.
• Check in guests and collect payment information; allocate rooms.
• Make travel arrangements and provide hotel information.
• Assist guests with safety deposits and security procedures.
• Address guest inquiries and handle complaints.
• Maintain cash drawer balance and issue receipts.
• Perform routine front desk cleaning and inventory tasks.
• Coordinate guest laundry requests and other guest services.
• Other duties as assigned by FOM/GM/Sales Manager.

Skills

Communication

Interpersonal skills

Time management

Organization

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Crown Hotel & Travel Management, LLC in Hickory, NC is seeking a Night Auditor to ensure a smooth guest experience and accurate day-end balancing of accounts. The role involves managing overnight procedures, processing payments, and coordinating guest services.

The ideal candidate will have front desk experience, strong communication, and the ability to multitask during night shifts. This on-site position offers opportunities in hospitality operations and guest relations.