Night Auditor- Holiday Inn Express, Bend

Merete Hotel Management; Bend (OR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Career Development / Advancement

Paid Time Off

Health Benefits

Travel Industry Discounts

Job summary

Merete Hotel Management in Bend, Oregon is seeking a Night Auditor to join our front desk team. You will compute, classify, and record numerical data to maintain guest accounts, register guests, issue room keys, and balance daily transactions.

Prior cash handling and 2 years of customer service experience are preferred; hotel experience is helpful. A background check is required and reliability is essential.

Qualifications

• Prior cash handling experience preferred.
• 2+ years in customer service is desirable.
• Experience with hotel front desk operations is a plus.
• Must be able to communicate effectively with guests and team members.

Responsibilities

• Review and balance daily guest folios and cash transactions.
• Check guests in and out and issue room keys.
• Post room charges and taxes to guest accounts.
• Prepare and balance reports with supporting documentation.
• Answer phones and assist guests with inquiries and requests.
• Attend mandatory meetings and follow safety procedures.

Skills

Cash handling

Customer service

Computer skills

Communication skills

Background check

Job description

Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you’ll tackle exciting challenges and grow. See which positions are open and apply today.We offerCompetitive PayFlexible SchedulingCareer Development / Advancement OpportunitiesPaid Time OffHealth BenefitsTravel Industry DiscountsAt Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.NIGHT AUDITORAssociates are paid weekly!SUMMARYCompute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining guest account records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers. Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.ESSENTIAL FUNCTIONSReview and analyze all adjustments.Thoroughly understand accounting machine for front office.Ensure that all charges have been posted to the appropriate guest folio or master account.Post room tax to each folio or master account.Ensure that all front office charges and miscellaneous charges and adjustments have been posted and balanced out.Ensure all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.Answer telephone.Check guests in and out.Attend mandatory meetings.Report any unsafe conditions immediately.Perform any other duties as assigned by supervisor to include cross training.Regular and reliable attendance and punctuality are essential functions of this position.Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.PHYSICAL DESCRIPTIONConstantly standing at the front desk on tile or carpet.Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist, and neck), and crouching (bending at the knees).Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.WORKING CONDITIONSWorking with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.Must adhere to the Hotel’s safety standards and procedures.Exposed to computer printer noise, and telephone noise.SUCCESS FACTORSBalances and accounts for all daily cash and charge transactions.Ability to communicate effectively both written and verbal with the public and other team members.Follows all appropriate policies and procedures while constantly striving to improve all standards of operations.Ensure prompt and courteous service to guest to ensure all guest experience is distinctively supreme.Effectively manage time.Meets or exceeds productivity standards.Follow all safety procedures.Prior cash handling experience and two years customer service experience preferred.Hotel experience helpful.May require a valid Driver License with an acceptable driving record.Experience working with computers and operating keyboards.Must pass criminal background check.