Night Auditor - H2S Denver

Home 2 Suites Denver Northfield; Denver (CO); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Night Auditor to join their team in Denver. You will be responsible for auditing and balancing, ensuring compliance with policies while providing exceptional service to guests. Ideal candidates have prior front desk experience and excel in communication and organization.

Qualifications

• Work experience as a Front Desk agent preferred.
• Basic accounting and bookkeeping experience required.
• High School diploma or relevant experience preferred.

Responsibilities

• Perform all check in and check out tasks.
• Complete the Night Audit checklist each shift.
• Operate the front desk according to standard operating procedures.

Skills

Proficient in Microsoft Office Suite

Excellent communication skills

Organizational skills

Flexibility with shifts

Stellar attendance and punctuality

Education

High School diploma preferred

Experience in hotel or related field preferred

Basic accounting and bookkeeping experience

Basic computational ability

Job description

Welcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let’s Level Up!

Job Summary:

As a Night Auditor you will audit, balance and report on various areas of the hotel to provide accurate, timely information and to ensure the hotel is following hotel policies and procedures. Your goal is to provide Level5 Hospitality and service for each and every guest.

Duties/Responsibilities:

• Perform all check in and check out tasks
• Complete the Night Audit checklist each shift
• Properly close all PMS and Point of Sale systems daily, generate and maintain appropriate audit reports and reset all systems to the following day
• Inform the General Manager or Front Office Manager fo any problems that need immediate attention and/or action to all proper follow up
• Operate the front desk according to standard operating procedures and with exceptional guest service
• Fulfill all Front Office functions during night shift
• Know emergency procedures and how to respond
• Complete daily reports, audit correspondence, as required by shift
• Receive and confirm credit cards for validity and acceptability
• Welcome guest upon their arrival and assign rooms
• Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Manage online and phone reservations
• Respond to clients complaints in a timely and professional manner
• Create incident reports for guest injuries/issues when required
• Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
• Performs other related duties as required

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or similar software
• Work experience as a Front Desk agent preferred
• Level5 High Touch service
• Excellent communication and organizational skills
• Flexibility with shifts and scheduling
• Must be available weekends and/or holidays
• Must have transportation to and from work
• Must have stellar attendance and punctuality

Education and Experience:

• High School diploma and/or experience in a hotel or related field preferred
• Basic accounting and bookkeeping experience
• Must possess basic computational ability

Physical Requirements:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.