Night Auditor/Guest service representative

Hampton Inn & Suites Tacoma/Puyallup; Puyallup (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

The Hampton Inn & Suites Puyallup is seeking a Night Auditor to join our team for the overnight shift. This role focuses on accurate end-of-day processing, nightly reporting, and maintaining guest service standards.

Responsibilities include balancing daily cash, running audit reports, and ensuring Front Office procedures are followed during the night. We offer a benefits package after 60 days, along with Hilton employee rates and 401(k) options.

Qualifications

• High school diploma or GED; hotel or related experience preferred.
• Ability to read and comprehend simple instructions and memos.
• Ability to write simple correspondence.
• Ability to perform basic math functions and basic computer/POS operations.
• Must be at least 18 years old.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Balance the day’s work and complete the End of Day process.
• Run reports as required for audits and complete the Night Audit checklist.
• Maintain Front Office cash handling and computer system operation.
• Handle guest requests overnight from 11:00 p.m. to 7:00 a.m. and follow safety procedures.

Skills

Reading comprehension

Basic math

POS computer skills

Age 18+

Education

High school diploma or GED

Job description

Night Auditor

Our company

The Hampton Inn & Suites Puyallup is looking for a Night auditor to join our team. We are managed by Puget Sound Hospitality which owns and operates 5 hotels in the Puget sound area.

Mission Statement

It is our passion and responsibility to provide unmatched service to our guests and create opportunities for our associates. We aim to achieve success for our owners by being innovative and constantly evolving, exceeding the expectations of our associates and guests, and creating an environment of Inspired Connections.

Advancement Opportunities

We strongly believe in career advancement opportunities across our properties and work with managers to identify and train individuals who are interested in learning and growing within our organization.

The details

Salary range:$20.91 per hour

Location: 1515 South Meridian, Puyallup, WA 98371.

Commute/Transportation: We are located on a major bus route and we offer a discounted annual ORCA pass. If you prefer to drive, we have free employee parking on site.

Benefits: Our benefits package is available to full time employees after they complete 60 days of employment. This package includes medical, dental, vision, life, and AD&D. We also have 6 paid holidays.

PTO is accrued at 0.0538 hours per hour starting on day 1 of employment.

We partner with Colonial life to offer supplemental insurance options such as accident, short term disability, and whole life during our annual enrollment.

We have a 401(K) retirement plan available to all employees who are 21+ and have been employed for 6 months.

We offer Hilton employee room rates as well as Hilton family room rates that can be used based on availability at any Hilton location worldwide.

Work shifts:This position is specifically an overnight shift.

The daily job duties

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work.
• Maintain cashiering responsibilities as per Front Office procedures.
• Maintain Front Office computer system operation.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures.
• Maintain proper record keeping (i.e., log books, etc.).
• Be familiar with all policies and house rules.
• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
• Maintain radio contact with other employees during entire shift.
• Have a working knowledge of security procedures.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Prepare and distribute the Daily Flash Report.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

The Requirements

• A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to interpret and perform basic math functions.
• Ability to interpret and perform basic computer and POS system functions.
• Must be at least 18 years old.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

E-VERIFY

Puget Sound Hospitality participates in the Electronic Employment Eligibility Verification Program. This Employer Participates in E-Verify English and Spanish (PDF)

Source: Hcareers