Night Auditor & Guest Experience Specialist

Kolter Hospitality; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Kolter Hospitality is hiring a Night Auditor in the Town of Florida, NY, to deliver service excellence and manage overnight guest needs. The role balances all hotel cashier transactions, audits revenues, and provides timely information to ensure policy compliance.

The position emphasizes accurate reporting of front desk and F&B revenues, coordinating guest requests, and supporting hotel operations across shifts to maintain service quality.

Responsibilities

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from micros reports.
• Post room and tax to guest account.
• Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Check guests in/out as necessary.
• Communicate with other departments and shifts to coordinate and follow up on all guest room information.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Report any items in need of repair.
• Follow all safety procedures while working.

Job description

Kolter Hospitality is hiring a Night Auditor in the Town of Florida, NY, to deliver service excellence and manage overnight guest needs. The role balances all hotel cashier transactions, audits revenues, and provides timely information to ensure policy compliance.

The position emphasizes accurate reporting of front desk and F&B revenues, coordinating guest requests, and supporting hotel operations across shifts to maintain service quality.