Night Auditor & Guest Experience Specialist

Davidson Hospitality Group

Omaha (NE)

In loco

USD 42.000 - 54.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Medical Coverage

Dental & Vision Coverage

Teledoc service

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Descrizione del lavoro

The Cottonwood Hotel in Omaha, part of Davidson Hospitality Group, is seeking a Night Auditor to oversee overnight front desk operations and ensure accurate guest account processing. You will handle check-ins/outs, payments, and night audit tasks while delivering exceptional service to guests in a fast-paced environment.

Ideal candidates will have cash handling experience, strong attention to detail, and fluency in English.

Competenze

Prior cash handling experience is required or preferred.
High school diploma or equivalent.
1-2 years of Night Auditor or similar overnight role preferred.
Strong attention to detail and multitasking abilities.
Excellent communication and problem-solving skills.
Read, write and speak English fluently.

Mansioni

Perform front desk duties such as guest check-ins and check-outs during the night shift.
Process guest payments and maintain accurate records.
Conduct night audits to verify the accuracy of guest accounts and resolve discrepancies.
Assist guests with inquiries, requests, and issues during the night.
Ensure safety and security of the hotel premises during overnight hours.
Provide exceptional customer service and create a welcoming atmosphere for guests.
Collaborate with other departments to address guest needs and ensure a seamless guest experience.
Maintain knowledge of hotel services, facilities, and local attractions to assist guests.