Night Auditor & Guest Experience Specialist

Doubletree by Hilton- Colorado Springs; Colorado Springs (CO); On-site; USD 23,000 - 25,000; Full time

Job summary

Doubletree by Hilton- Colorado Springs is seeking a night auditor to help ensure accurate financial records and top-notch guest service for our hotel guests. You will assist with check-ins, process reservations, and help manage daily operations with a friendly, professional approach.

No prior hotel experience is required, but guest services skills are highly valued. This overnight role offers growth opportunities and requires flexibility in shifts.

Qualifications

• Diploma or equivalent from high school is required; some college is desired.
• Overnight shift; requires flexible hours.
• Excellent customer service and communication skills are required.
• Proficiency with computers is required; experience with reservation and accounting software is desired.
• Experience in the hospitality industry or guest services is preferred, but not required.

Responsibilities

• Provide exceptional service to all hotel guests during their stay.
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed.
• Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
• Process additional administrative, bookkeeping. and accounting procedures as required.

Skills

Customer service

Communication

Computer proficiency

Hospitality experience

Education

Diploma or high school diploma

Tools

Reservation software

Accounting software

Job description

Doubletree by Hilton- Colorado Springs is seeking a night auditor to help ensure accurate financial records and top-notch guest service for our hotel guests. You will assist with check-ins, process reservations, and help manage daily operations with a friendly, professional approach.

No prior hotel experience is required, but guest services skills are highly valued. This overnight role offers growth opportunities and requires flexibility in shifts.