Night Auditor & Guest Experience Leader

AutoCamp- Nature's Boutique Hotel; Joshua Tree (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and Virtual Mental Health

Health Insurance options

Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts

Job summary

AutoCamp is seeking a dynamic, service-oriented Night Auditor to join our team in Joshua Tree, CA. This role blends hospitality and front desk operations within our boutique outdoor lodging setting.

You’ll greet guests, handle registrations, manage billing, and resolve questions with a focus on accuracy and a warm, professional demeanor. AutoCamp offers daily pay, benefits, and growth opportunities in a culture that values people.

Qualifications

• Ability and comfort in working with cloud-based applications; knowledge of Google Suite products preferred.
• Strong relational skills.
• Thoroughness and an attention to detail.
• Excellent and attentive customer service.

Responsibilities

• Greet and welcome guests in a warm, friendly, and courteous manner.
• Assist guests with registration and accommodations, handling special requests when possible.
• Guide guests with check-ins and check-outs efficiently and per policy.
• Collect and distribute messages for guests.
• Pre-register, block and take reservations; handle future bookings per rate structures and sell strategies.
• Resolve guest complaints and assist with inquiries related to AutoCamp's services, events, directions, and local attractions.
• Assist in solving billing discrepancies and perform cancellations as required.
• Ensure information is passed to the next shift manager or supervisor.

Skills

Cloud-based applications

Google Suite

Relational skills

Attention to detail

Customer service

Job description

AutoCamp is seeking a dynamic, service-oriented Night Auditor to join our team in Joshua Tree, CA. This role blends hospitality and front desk operations within our boutique outdoor lodging setting.

You’ll greet guests, handle registrations, manage billing, and resolve questions with a focus on accuracy and a warm, professional demeanor. AutoCamp offers daily pay, benefits, and growth opportunities in a culture that values people.