Night Auditor: Guest Experience & Financial Close

Midas Hospitality, LLC; Olathe (KS); On-site; USD 38,000 - 47,000; Full time

Job summary

Midas Hospitality seeks a dependable Night Auditor to join our Front Office team, balancing nightly audits and ensuring smooth overnight operations. The role emphasizes guest service, accurate financial reconciliation, and preparing the property for the next day.

The ideal candidate is detail-oriented, can work independently, and provides professional guest service during overnight hours, including weekends and holidays.

Qualifications

• Previous hotel front desk, night audit, customer service, accounting, cashiering, or related experience preferred.
• High school diploma or equivalent preferred.
• Strong attention to detail and accuracy handling financial transactions.
• Basic math, computer, and data entry skills.
• Ability to learn hotel PMS and financial reporting systems.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room availability, rates, packages, promotions, and hotel services.
• Utilize upselling techniques and hotel programs to maximize room revenue and enhance the guest experience.
• Accurately collect payments, process credit card transactions, post charges, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel amenities, local attractions, transportation, and services.
• Complete the nightly audit process by balancing Front Office transactions, Food & Beverage transactions, guest accounts, and daily financial reports.
• Reconcile cash, receipts, credit transactions, and miscellaneous reports to ensure accuracy and safeguard company assets.
• Close out the business day in Front Office and Food & Beverage systems and generate required financial reports for hotel leadership.
• Review Front Office logs, room status reports, and housekeeping information to prepare for the following days operations.
• Maintain accurate records of guest communications, packages, messages, and overnight activity.
• Ensure the Front Desk and lobby areas remain clean, organized, and professional.
• Monitor hotel safety and security, understand emergency procedures, and assist during emergency situations when needed.
• Communicate maintenance concerns, guest issues, and important updates to the appropriate hotel departments.
• Follow all company policies, safety procedures, and standard operating procedures.
• Complete additional projects and assignments as requested by hotel leadership.

Skills

Customer service

Communication

Problem solving

Attention to detail

Independence

Overnight shifts

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Financial reporting systems

Job description

Midas Hospitality seeks a dependable Night Auditor to join our Front Office team, balancing nightly audits and ensuring smooth overnight operations. The role emphasizes guest service, accurate financial reconciliation, and preparing the property for the next day.

The ideal candidate is detail-oriented, can work independently, and provides professional guest service during overnight hours, including weekends and holidays.