Night Auditor

Murrieta Hotsprings; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Sheraton Anchorage Hotel & Spa is seeking a Front Desk/Guest Services team member to welcome guests, handle check-ins and check-outs, and support reservations. You will manage charges, assist with pre-registration, and ensure accurate daily transactions while maintaining a calm, guest-focused environment.

Successful candidates demonstrate strong communication, teamwork, and reliability, with the ability to work flexible shifts including nights and weekends in a fast-paced hotel setting.

Qualifications

• High work ethic and self-initiative.
• Willing to work varied shifts including nights, weekends and holidays.
• Team player who provides excellent guest experiences.
• Ability to work in a standard office environment.
• Strong verbal and written communication.
• Ability to lift and/or move up to 25 pounds.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when needed.
• Post charges accurately and efficiently.
• Know front office systems and daily transactions.

Skills

Guest service

Communication

Teamwork

Cash handling

Multitasking

Reservations

Education

High school diploma

Tools

Front Office system

Reservation software

Job description

401 East 6th Avenue, Anchorage, AK 99501

Immerse into the awe-inspiring beauty of Alaska by staying at Sheraton Anchorage Hotel & Spa, located in the heart of downtown Anchorage. After a restful night's sleep on our signature beds, wake to spectacular city, Cook Inlet or Chugach Mountain views.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Anchorage Sheraton-ANC

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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