Night Auditor & Front Desk Operations Lead

StepStone Hospitality; Fort Mill (SC); On-site; USD 18,000 - 25,000; Full time

Job summary

StepStone Hospitality in Fort Mill/Charlotte is seeking a Night Auditor to balance nightly revenue, input daily summaries, and prepare essential reports for the front desk and restaurant operations.

You will run audit reports from multiple systems, ensure documentation is properly filed, and assist with front desk duties as needed, while upholding health, safety, and service standards.

Qualifications

• Must have comprehensive knowledge of service standards, guest relations, and etiquette.
• Must have comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
• Must have comprehensive knowledge of the English language to effectively communicate with guests and associates.
• Must have excellent mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• At least one year of relevant experience required.
• Ability to timely obtain any required licenses or certificates.
• CPR training and first aid training preferred.

Responsibilities

• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
• Make corrections and adjustments and handle any computer issues that may arise.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurant closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
• Ability to communicate effectively with guests, vendors, and other associates.
• Ability to adhere to all applicable Federal, state, local, safety, and health standards.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
• Ability to accurately reports information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required Hotel meetings.
• Professionalism and Style Expectations

Skills

Guest relations

Etiquette

Health & safety regulations

English language

Mathematics

Computer skills

Experience required

Licenses & certificates

CPR/First aid

Education

High school education

Tools

Computer literacy

Job description

StepStone Hospitality in Fort Mill/Charlotte is seeking a Night Auditor to balance nightly revenue, input daily summaries, and prepare essential reports for the front desk and restaurant operations.

You will run audit reports from multiple systems, ensure documentation is properly filed, and assist with front desk duties as needed, while upholding health, safety, and service standards.