Night Auditor: Front Desk Lead with Financial Close

Ivy Hospitality; Kokomo (AR); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) Retirement Plan

Paid Time Off

Job summary

Ivy Hospitality is seeking a Night Auditor to oversee nightly front desk operations, reconcile daily financial activities, and ensure accurate reporting for the next day. The position covers overnight shifts with guest services, safety, and manager-on-duty coverage.

Responsibilities include check-in/check-out, reservations handling, daily reconciliation, posting rooms, and preparing reports for Front Office and Executive Office.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in accounting or front office preferred.
• Strong communication skills, both verbal and written.
• Ability to sit/stand for long periods and lift up to 15 lbs.
• Familiarity with front desk operations and guest services.

Responsibilities

• Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries.
• Reconcile all daily front desk agents’ work, ensuring accuracy in the daily accounting processes.
• Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
• Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
• Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.
• Respond to and resolve guest complaints efficiently and courteously.
• Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency.
• Adhere to SOPs and use the Property Management System effectively.

Skills

Front desk

Guest service

Accounting basics

Cash handling

Communication

Upselling

Education

High school diploma or equivalent

Tools

Property Management System

Electronic Key Equipment

Reservation system

Job description

Ivy Hospitality is seeking a Night Auditor to oversee nightly front desk operations, reconcile daily financial activities, and ensure accurate reporting for the next day. The position covers overnight shifts with guest services, safety, and manager-on-duty coverage.

Responsibilities include check-in/check-out, reservations handling, daily reconciliation, posting rooms, and preparing reports for Front Office and Executive Office.