Night Auditor — Front Desk & Guest Experience

Columbia Hospitality, Inc.; Leavenworth (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Eligibility of perks is dependent upon

Hourly Pay Range: $18.00-$19.00

Get Paid Daily

Paid Time off & Holiday Pay

Benefits - Medical, Dental, Vision

Disability, 401K

HSA/FSA Plans

Volunteer Opportunities

Discounted Lodging, Dining, Spa, Golf,

Referral Bonus

Online Learning Platform

Third Party Perks

Columbia Cares

Committee Participation

Task Force Work Opportunities

Job summary

Columbia Hospitality is seeking a Night Auditor for Icicle Village Resort in Leavenworth, WA. The role oversees night operations at the front desk, handles financial reconciliation, and supports guests and vendors while maintaining security and service standards.

You will collaborate with departments, ensure confidentiality, manage guest concerns, and help maintain a safe, organized reception area. Minimum 1 year hospitality experience required; bilingual English/Spanish preferred; strong

Qualifications

• Minimum 1 year hospitality experience required; 2 year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized POS system strongly preferred.
• Strong written and verbal communication skills; bi-lingual English/Spanish preferred.
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: MS Office with emphasis on Outlook, Excel and Word.

Responsibilities

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.

Skills

Hospitality experience

Cash handling

Bi-lingual EN/ES

Communication skills

MS Office

Tools

POS system

Microsoft Office

Job description

Columbia Hospitality is seeking a Night Auditor for Icicle Village Resort in Leavenworth, WA. The role oversees night operations at the front desk, handles financial reconciliation, and supports guests and vendors while maintaining security and service standards.

You will collaborate with departments, ensure confidentiality, manage guest concerns, and help maintain a safe, organized reception area. Minimum 1 year hospitality experience required; bilingual English/Spanish preferred; strong