Night Auditor & Front Desk Concierge

The Little Nell; Aspen (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Employee Ski Pass

Other company perks

Job summary

The Little Nell in Aspen is seeking a Night Auditor to balance daily financial transactions, verify guest accounts, and ensure accurate reporting for hotel operations. This role blends overnight front desk duties with accounting tasks, providing guest assistance while reconciling revenue and preparing reports for management.

Applicants should have a 18+ age, a high school diploma, and 1 year of guest experience.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or high school equivalent preferred.
• 1 year of customer/guest experience preferred.
• Basic industry terminology
• Familiar with hotel fire and safety procedures, assisting in emergency and security procedures as directed by management.
• Knowledge of company policies and procedures.
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly.
• Strong attention to detail.
• Active listening and interpersonal skills to personalize the guest experience.
• Ability to act professional in a fast-paced environment.
• Ability to understand written and verbal English.
• Ability to work independently with minimal supervision.
• Ability to work effectively in team settings, contributing positively to group dynamics.
• Ability to demonstrate expertise in the technical aspect of the job.
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.

Responsibilities

• Act as Front Desk Receptionist, Concierge and PBX Operator during this shift
• Assist with guest requests and any guest concerns or issues
• Run night audit daily processing
• Notate and follow up on wakeup calls from the wakeup call sheet
• Roll all expected arrivals and no shows to next day
• Post overnight parking charges
• Perform check in and check out duties
• Compile and distribute house reports, including arrivals, departure and in-house report
• Sort and file daily receipts for all restaurant outlets
• Make management aware of guest’s comments and complaints
• Answer incoming internal and external phone calls, as well as additional PBX (phone operator) duties as needed
• Other duties as assigned

Skills

Customer service

Attention to detail

English proficiency

Problem solving

Teamwork

Communication

Guest relations

Education

High School Diploma

Job description

The Little Nell in Aspen is seeking a Night Auditor to balance daily financial transactions, verify guest accounts, and ensure accurate reporting for hotel operations. This role blends overnight front desk duties with accounting tasks, providing guest assistance while reconciling revenue and preparing reports for management.

Applicants should have a 18+ age, a high school diploma, and 1 year of guest experience.