Night Audit Lead - Boutique Hotel Ops and Guest Experience

MOLLIE ASPEN; Aspen (CO); On-site; USD 32,000 - 43,000; Part time

Benefits offered by this job

Paid Sick Days

Volunteer Days

Employee Incentive Programs

Job summary

MOLLIE Aspen is seeking a Night Audit professional to manage overnight operations and guest needs in a boutique Aspen hotel. The role is part-time and non-exempt, with an 11:00 pm–7:30 am schedule designed to ensure a smooth transition to the next day.

You will handle front-office tasks, financial procedures, and guest inquiries, while upholding safety, security, and service standards that define Mollie Aspen’s distinctive hospitality experience. Revenue awareness and upselling are encouraged.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in hospitality.
• Microsoft suite competency preferred.

Responsibilities

• Approach each shift with a positive attitude, a willingness to learn, and ready to contribute to the team’s overall goal.
• Proficiency in the property management system (currently Opera) and related procedures.
• Ensure that all financial and credit procedures are followed, follow up on credit discrepancies, review all pay-outs, rebates, petty cash disbursements, and direct billings.
• Partner with departments and managers across the hotel to ensure seamless operations and guest satisfaction.
• Take a leadership role in assisting guest inquiries, requests, and concerns.
• Serve as Manager on Duty, when appropriate.
• Answer inbound calls and emails in a professional and timely manner.
• Moniter and maintain guest room inventory and availability.
• Maintain up to date knowledge of the Aspen market, hotel amenities, and pricing/promotions.
• Ensure all safety and security policies and procedures are followed by the overnight operations team.
• Conduct property walks to ensure all entry/exit points are secure and public spaces are presentable.
• Perform other job-related duties as assigned.
• Answer incoming calls and emails professionally and courteously. Give guests accurate information or direct them to appropriate departments for assistance.
• Promote hotel amenities, services, and special packages to guests during their stay. Encourage upselling opportunities to enhance their experience.
• Familiarize your guests with hotel facilities, policies, and services during check-in. Offer a personal farewell and an invitation to return during check-out.

Skills

Guest service

Problem solving

Interpersonal skills

Leadership

Flexible schedule

Opera PMS

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

MOLLIE Aspen is seeking a Night Audit professional to manage overnight operations and guest needs in a boutique Aspen hotel. The role is part-time and non-exempt, with an 11:00 pm–7:30 am schedule designed to ensure a smooth transition to the next day.

You will handle front-office tasks, financial procedures, and guest inquiries, while upholding safety, security, and service standards that define Mollie Aspen’s distinctive hospitality experience. Revenue awareness and upselling are encouraged.