Night Auditor/ Front Desk Agent

Socket.dev; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

401K

Job summary

Hospitality Management Corporation in Austin, TX is seeking a Night Auditor/Front Desk Agent to support overnight operations and guest services at a select property. The role combines night audit duties with front desk responsibilities, requiring strong math, customer service, and communication skills, as well as familiarity with reservation systems and Microsoft Office.

Applicants should have a high school diploma or equivalent and a stable work history, with the ability to work overnights.

Qualifications

• Proven experience as a Night Auditor or in a similar hospitality role.
• Strong customer service and communication skills.
• Excellent math and problem-solving abilities.
• Proficient in Microsoft Office and hotel reservation systems.
• Detail-oriented with strong multitasking and time management skills.
• Ability to stay calm and professional under pressure.
• Available to work overnight shifts.

Responsibilities

• Check in guests, answer phones and take reservations
• Respond to guest complaints, requests and emergencies
• Process invoices, post checks to vendors and distribute employee checks
• Reconcile accounts
• Balance the cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Help prepare for forecasts and audits
• Handle guest check-ins, check-outs, room assignments, and special requests
• Take, modify, and cancel reservations according to hotel policies
• Follow proper credit and cash handling procedures
• Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
• Maintain key inventory and request re-keying as needed
• Verify accuracy of guest registration and payment details
• Perform additional duties as assigned by the General Manager

Skills

Night audit experience

Customer service

Communication skills

Math skills

Reservation systems

Multitasking

Time management

Overnight shifts

Education

High School diploma or equivalent

Stable work history

Tools

Microsoft Office

Hotel reservation systems

Job description

Night Auditor/Front Desk Agent

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for aNight Auditor/Front Desk Agent for theINSERT PROPERTY NAME, CITY, STATE.

Why Work With Us?

• It’s a fun company to work for!

• We recognize efforts and reward results

• Great benefits package, including industry leading 401K

• Promotional opportunities with a growing company

• Compensation

Requirements:

• Proven experience as a Night Auditor or in a similar hospitality role

• Strong customer service and communication skills

• Excellent math and problem-solving abilities

• Proficient in Microsoft Office and hotel reservation systems

• Detail-oriented with strong multitasking and time management skills

• Ability to stay calm and professional under pressure

• Available to work overnight shifts

Education & Experience:

• High School diploma or equivalent required

• Stable work history required

Night Audit Responsibilities

• Check in guests, answer phones and take reservations

• Respond to guest complaints, requests and emergencies

• Process invoices, post checks to vendors and distribute employee checks

• Reconcile accounts

• Balance the cash drawer and log receipts

• Investigate and resolve out-of-balance accounts

• Keep accurate financial records and ledgers

• Help prepare for forecasts and audits

Front Desk Agent Responsibilities

• Handle guest check-ins, check-outs, room assignments, and special requests

• Take, modify, and cancel reservations according to hotel policies

• Follow proper credit and cash handling procedures

• Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions

• Maintain key inventory and request re-keying as needed

• Verify accuracy of guest registration and payment details

• Perform additional duties as assigned by the General Manager

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.