Night Auditor - Embassy Suites Denver Downtown

Sage Hospitality Group; Denver (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Free On-site Parking

Complimentary Employee Meals

401(k) with Employer Matching

Hotel Discounts

Paid Time off for Vacation, Sick Time,

Employee Assistance Program

Opportunities for Career Growth and De

Sage Restaurant Concepts 25% Discount

Job summary

Embassy Suites by Hilton Denver Downtown is seeking a meticulous Front Desk/ Night Audit Clerk to balance and report hotel operations, assist guests with check-in/check-out, and manage PBX communications. The role emphasizes cash handling, accuracy, and exceptional guest service in a bustling downtown setting.

The position requires high school level education, strong computer and calculator skills, and excellent communication abilities to ensure guest satisfaction and efficient hotel operations.

Qualifications

• High school education or equivalent experience.
• Accounting background preferred, but not required.
• Ability to operate personal computer, cash register and calculator.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing CRT screens.
• Excellent speech communication skills for telephone conversations.
• Excellent reading and writing skills for daily reports.

Responsibilities

• Audit, balance and report on hotel areas (F&B, front desk, gift shop) for accuracy and policy compliance.
• Respond professionally to guest inquiries regarding reservations and information.
• Handle front desk duties including check-in/check-out and PBX operations.
• Prepare statistics and income journal sheets for daily reports.
• Balance and close bank activities and run nightly audit.
• Maintain strong guest relations with timely, knowledgeable responses.
• Assist with room information and guest services as needed.

Skills

Customer service

Cash handling

Telephone etiquette

Communication skills

Numerical accuracy

Education

High school diploma or equivalent

Tools

Cash register

PBX system

Front desk software

Job description

The Embassy Suites by Hilton Denver Downtown and Convention Center

Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate‑controlled work station under florescent lighting. Work inside 95%

• Medical, Dental, & Vision Insurance
• Free On‑Site Parking
• Complimentary Employee Meals
• 401(k) with Employer Matching
• Hotel Discounts (Both Hilton & Sage Portfolio)
• Employee Recognition Events/Prizes
• Health Savings and Flexible Spending Accounts
• Basic Life and AD&D Insurance
• Paid Time off for Vacation, Sick Time, and Holidays
• Employee Assistance Program
• Opportunities for Career Growth and Development
• Sage Restaurant Concepts 25% Discount
• Sage Saving Spot

USD $21.00 - USD $21.00 /Hr.