Night Auditor - Embassy Suites Denver Downtown

Sage Hospitality Group; Denver (CO); Presencial; USD 42 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Free On-Site Parking

Complimentary Employee Meals

401(k) with Employer Matching

Hotel Discounts

Employee Recognition Events

Resumo da oferta

Embassy Suites by Hilton Denver Downtown is seeking a Front Desk Clerk/Night Audit-friendly candidate to greet guests, balance cashiering, and ensure accurate daily reports. This role offers learning and development in a dynamic hotel environment with opportunities to grow within Sage Hospitality Group's portfolio.

You will handle reservations, check-ins/outs, and guest inquiries with courtesy, using both manual and computer systems, contributing to a seamless guest experience in our downtown

Qualificações

• High school education or equivalent experience.
• Experience in accounting preferred but not required.
• Ability to operate a computer, cash register, and calculator.
• Excellent communication and guest service skills.

Responsabilidades

• Audit, balance and report on all hotel outlets and front desk activities to ensure accuracy and prevent fraud.
• Respond to guest inquiries and reservations with professional, courteous service.
• Greet and check-in/check-out guests; assist with wake-up calls and PBX operations.
• Assist with night audit procedures and daily reporting.
• Maintain customer relations and knowledge of in-house events to answer questions effectively.

Conhecimentos

Cash handling

Guest relations

Telephone etiquette

Computer/POS systems

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Why us?

The Embassy Suites by Hilton Denver Downtown and Convention Center

Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!

Job Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

• Medical, Dental, & Vision Insurance
• Free On-Site Parking
• Complimentary Employee Meals
• 401(k) with Employer Matching
• Hotel Discounts (Both Hilton & Sage Portfolio)
• Employee Recognition Events/Prizes
• Health Savings and Flexible Spending Accounts
• Basic Life and AD&D Insurance
• Paid Time off for Vacation, Sick Time, and Holidays
• Employee Assistance Program
• Opportunities for Career Growth and Development
• Sage Restaurant Concepts 25% Discount
• Sage Saving Spot

Salary

USD $21.00 - USD $21.00 /Hr.