Night Auditor: Elevate Guest Experience & Ops

Boomtown Bossier City; Bossier City (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Margaritaville Resort and Casino is seeking a supervisory guest services professional to oversee nightly operations and ensure the highest levels of customer service for all guests. The role emphasizes leadership, accurate cash handling, and cross-department coordination on a high-energy casino-hotel floor.

The successful candidate will demonstrate strong communications skills, a background in supervisory roles, and the ability to maintain professional standards while supporting multiple hotel

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in a supervisory or leadership role.

Responsibilities

• Runs nightly reports to reset the system for next day operations.
• Check s in and check s out guests while providing the highest level of customer service possible.
• Maintain an operating bank and process cash, credit, and comps with proper authorization.
• Post charges, settle folios, groups, and due outs; communicate with Supervisor and Housekeeping.
• Handle guest problems or complaints in a courteous and professional manner.
• Maintain knowledge of hotel, casino, outlet, and community events; take direction well.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Influence guest experience positively and take ownership of service quality.
• Coordinate with appropriate departments to resolve guest requests.
• Review shift logs and memos and document pertinent information.
• Assist hotel manager in unique situations as needed.
• Greet and acknowledge ALL guests per Margaritaville standards (including non-hotel guests).
• Follow all company policies and procedures; maintain a professional appearance.
• Communicate professionally and prepare/review written documents accurately.
• Build positive working relationships with team members, management, and staff.
• Assist additional hotel departments as needed.

Skills

Customer service

Leadership

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Margaritaville Resort and Casino is seeking a supervisory guest services professional to oversee nightly operations and ensure the highest levels of customer service for all guests. The role emphasizes leadership, accurate cash handling, and cross-department coordination on a high-energy casino-hotel floor.

The successful candidate will demonstrate strong communications skills, a background in supervisory roles, and the ability to maintain professional standards while supporting multiple hotel