Night Auditor: Elevate Guest Experience at Front Desk

6AM City, LLC; Virginia (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

6AM City, LLC is seeking a Night Auditor to join our hotel team. The role focuses on ensuring accurate overnight operations and delivering friendly, efficient service to guests.

Responsibilities include registering and assigning rooms, confirming phone and online reservations, handling guest requests and complaints, collecting payments, and maintaining records of occupied rooms. You will also share important guest information with designated departments to support seamless service and a positive

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

Customer service

Front desk

Communication

Organizational skills

Job description

6AM City, LLC is seeking a Night Auditor to join our hotel team. The role focuses on ensuring accurate overnight operations and delivering friendly, efficient service to guests.

Responsibilities include registering and assigning rooms, confirming phone and online reservations, handling guest requests and complaints, collecting payments, and maintaining records of occupied rooms. You will also share important guest information with designated departments to support seamless service and a positive