Night Auditor

Drury Hotels; Wichita (KS); On-site; USD 28,000 - 34,000; Full time

Job summary

Drury Hotels seeks a Front Desk Team Member to handle guest check-ins, manage cash transactions, and ensure overall guest satisfaction. This role emphasizes a hospitable environment, requiring strong customer service skills and the ability to handle multiple tasks, often working independently overnight.

Benefits

Quarterly bonuses up to $3200

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Comprehensive health benefits

401(k) retirement plan

Qualifications

• Ability to relate to public in a hospitable manner.
• Attention to detail and ability to handle multiple tasks.
• Ability to work independently during shifts.

Responsibilities

• Perform front desk functions including check-ins and cash handling.
• Ensure guest safety and security during overnight shifts.
• Respond efficiently to inquiries and complaints.

Skills

Customer Service

Attention to Detail

Verbal Communication

Job description

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY :

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

Hiring Immediately!

About the company

Drury Hotels Company, LLC is an American hospitality company which operates a chain of mid-scale limited service hotels under the brands Drury Inn and Suites, Drury Inn, Drury Suites, Drury Plaza Hotel, and Pear Tree Inn.

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