Night Auditor

Gulf Coast Hotel Management, Inc.; Wheeling (IL); On-site; USD 60,000 - 80,000; Part time

Job summary

Join a forward-thinking hospitality company as a Night Auditor, where you will play a vital role in ensuring guest satisfaction and maintaining the hotel's high standards. In this entry-level position, you will assist guests during check-in and check-out, handle special requests, and ensure a welcoming atmosphere. This part-time role offers a flexible schedule in a respectful and progressive environment that values your contributions. If you have a passion for hospitality and enjoy working in a dynamic setting, this opportunity is perfect for you!

Benefits

Health Insurance

Dental Insurance

401(k)

Paid Time Off

Holidays

Employee Assistance

Discounts

Qualifications

• 1 year of hospitality experience preferred.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Assist guests with check-ins and check-outs, ensuring high standards of service.
• Maintain cleanliness and safety in common areas and respond to guest needs.
• Perform physical inspections of the property and handle guest complaints.

Skills

Integrity

Adaptability

Communication Skills

Dependability

Interpersonal Skills

Professionalism

Education

High School Diploma or Equivalent

Job description

Join to apply for the Night Auditor role at Gulf Coast Hotel Management, Inc.

Gulf Coast Hotel Management, Inc. provided pay range

This range is provided by Gulf Coast Hotel Management, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Find your place to belong, join our team! Earn great pay and benefits while honoring your craft alongside the best hospitality professionals in the area. Not just your typical job, work in a respectful and progressive environment that values what people bring to the team!

The Night Auditor is responsible for assisting guests at check-in and check-out, answering and processing phone calls, and handling all special requests for services or information in accordance with brand and Gulf Coast standards, policies, and procedures.

Responsibilities include:

1. Assist guests and meet hotel needs that arise in the absence of the GM and/or AGM.
2. Ensure that all service provided is consistently prompt and courteous, designed to meet high standards of quality resulting in guest satisfaction and repeat business.
3. Greet after-hours guests, assist with check-ins and check-outs, register and assign rooms, issue room keys/cards, explain room features, transmit and receive messages, keep records of occupied rooms and guest accounts, make change, confirm reservations, compute bills, present statements, and collect payments.
4. Perform physical inspections of the property.
5. Respond to any problems or issues after normal business hours, clock in and out for all calls and work performed.
6. Maintain proficiency in all location computer and software systems.
7. Provide guests with directions and information regarding property amenities, room features, services, hours of operation, and local areas of interest.
8. Record guest comments or complaints, referring guests to GM as necessary.
9. Know property emergency procedures and respond to emergency situations promptly.
10. Help clean and maintain common areas within the hotel, ensuring guest safety and cleanliness standards.
11. Assist in laundry room activities.
12. Notify GM or Maintenance of repairs needed.
13. Ensure the security needs of the property and guests are met.
14. Wear appropriate attire per the dress code.
15. Perform other duties as assigned.

Essential Skills include:

• Integrity, adaptability, communication skills, dependability, interpersonal skills, and professionalism.

Physical Requirements:

• Ability to stand, walk, sit, handle objects, reach, climb stairs, balance, stoop, kneel, crouch, talk, hear, see clearly, lift up to 50 lbs, and work in various environmental conditions.

Experience and Requirements:

• 1 year hospitality experience preferred.
• Work authorization and pre-employment drug screening required.
• Flexible schedule including evenings, weekends, and holidays.

What We Offer:

• Health and Dental Insurance, 401(k), paid time off, holidays, employee assistance, discounts, and other benefits.

Additional Information:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industry: Hospitality