Night Auditor

mcrhotels.com; Mount Prospect (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor to ensure guest satisfaction and maintain hotel standards. This role emphasizes cleanliness, friendliness, and teamwork, ensuring a welcoming environment for all guests. The ideal candidate will possess strong communication skills and a positive attitude, ready to tackle challenges with a smile. Join a team dedicated to providing exceptional service and creating memorable experiences for guests. If you are passionate about hospitality and eager to learn, this opportunity is perfect for you!

Qualifications

• Experience in hospitality or related fields preferred.
• Effective listening and conflict resolution skills.
• Ability to follow guidelines and work under pressure.

Responsibilities

• Greet guests happily and ensure satisfaction throughout their stay.
• Handle guest situations with hospitality and urgency.
• Maintain cleanliness in all areas of the hotel.

Skills

Hospitality Experience

Conflict Resolution

Effective Communication

Positive Attitude

Time Management

Education

High School Diploma

Job description

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Join to apply for the Night Auditor role at MCR Hotels

This range is provided by MCR Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

Location

Hampton Inn and Suites Mt. Prospect

Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Support all groups and events at the hotel.
• Technology: Understand relevant technology for the role.
• Phone Etiquette: Answer all calls with friendly service using the approved greeting.
• Cleanliness: Keep all areas, front and back of the house, clean and organized.
• Pitching In: Assist with cleaning guest rooms and public spaces as needed, greeting guests with a smile.
• Product Quality: Complete checklists accurately and timely; ensure shift handover reports are precise.
• Uniform & Grooming: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile.
• Communication: Maintain clear, honest, and professional communication.
• Attitude & Collaboration: Be willing to go beyond traditional roles, work well with others, and create a welcoming environment.

Role-Specific Duties

• Audit Management: Complete and send reports by the designated time.
• Security: Follow protocols for safety, lock exterior entrances, handle late arrivals, and address security issues.
• Incoming Mail: Receive and record all incoming mail per the shift checklist.

Success Metrics

• Guest Satisfaction Scores and Return Intent
• Management Performance Ratings
• Guest Reviews and Ratings
• Cleanliness Checks and Leadership Walkthroughs
• Checklist Tracking

Qualifications & Requirements

• Experience in hospitality or related fields preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and work under pressure.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve guests.
• Must be 18 or older.
• Willing to work varied schedules including nights, weekends, and holidays.
• Arrive and clock in/out on time; work off the clock is not permitted.
• Handle physical demands: stand, bend, lift up to 25 pounds, and move throughout the hotel.
• Effective English communication skills.

Additional Notes

This job description is not exhaustive; employees may be asked to perform other duties. Reasonable accommodations will be provided for disabilities. The role is at-will, and the description does not constitute a contract.