Night Auditor

Hyatt Place West Palm Beach; West Palm Beach (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Kolter Hospitality is hiring a Night Auditor at Hyatt Place West Palm Beach to deliver service excellence while overnighting guests and reconciling cashier transactions. You will audit, balance, and report front desk, food and beverage revenues, ensuring hotel policy compliance and timely information flow.

The role requires standing for extended periods, working weekends/holidays, and operating a computer. Prior experience isn’t required, but customer service is preferred and training will be

Qualifications

• Knowledge and/or ability to operate a computer.
• Knowledge of basic accounting functions.
• Experience: None. Customer service experience preferred.
• Education: None.
• Able to work most weekends and holidays.

Responsibilities

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from micros reports.
• Post room and tax to guest account.
• Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Check guests in/out as necessary.
• Communicate with other departments and shifts to coordinate and follow up on all guest room information.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Basic accounting

Customer service

Job description

Job Details

Job Location: Hyatt Place West Palm Beach - West Palm Beach, FL 33401

Position Type: Full Time

Salary Range: $17.75 - $17.75 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Hospitality - Hotel

Overview

A Kolter Hospitality Night Auditor delivers service excellence to our guests, taking care of any overnight needs and reconciling all hotel cashier transactions. This position is responsible for auditing, balancing, and reporting food and beverage and front desk revenues and providing accurate, timely information to ensure hotel policy is followed.

Performance Expectations

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from micros reports.
• Post room and tax to guest account.
• Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Check guests in/out as necessary.
• Communicate with other departments and shifts to coordinate and follow up on all guest room information.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company.
• Passionately provide personalized guest service.

General Requirements

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer.
• Knowledge of basic accounting functions.
• Experience: None. Customer service experience preferred.
• Education: None.

Physical Requirements

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing, and pulling.

Kolter Hospitality is proud to be an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.