Overnight Auditor: Guest Services & Reconciliation

Hyatt Place West Palm Beach; West Palm Beach (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Kolter Hospitality is hiring a Night Auditor at Hyatt Place West Palm Beach to deliver service excellence while overnighting guests and reconciling cashier transactions. You will audit, balance, and report front desk, food and beverage revenues, ensuring hotel policy compliance and timely information flow.

The role requires standing for extended periods, working weekends/holidays, and operating a computer. Prior experience isn’t required, but customer service is preferred and training will be

Qualifications

• Knowledge and/or ability to operate a computer.
• Knowledge of basic accounting functions.
• Experience: None. Customer service experience preferred.
• Education: None.
• Able to work most weekends and holidays.

Responsibilities

• Reconcile and balance front desk transactions.
• Reconcile and balance food and beverage transactions from micros reports.
• Post room and tax to guest account.
• Coordinate all guest requests in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Check guests in/out as necessary.
• Communicate with other departments and shifts to coordinate and follow up on all guest room information.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Basic accounting

Customer service

Job description

Kolter Hospitality is hiring a Night Auditor at Hyatt Place West Palm Beach to deliver service excellence while overnighting guests and reconciling cashier transactions. You will audit, balance, and report front desk, food and beverage revenues, ensuring hotel policy compliance and timely information flow.

The role requires standing for extended periods, working weekends/holidays, and operating a computer. Prior experience isn’t required, but customer service is preferred and training will be