Night Auditor

Blue Sky Hospitality Solutions; Webster Groves (MO); On-site; USD 29,000 - 42,000; Full time

Job summary

Blue Sky Hospitality Solutions is seeking a Night Auditor to work the overnight shift at a Webster Groves area hotel. The role focuses on maintaining the quality and integrity of the property while supervising financial and customer service operations, including check-ins, check-outs, wake-up calls, and guest requests.

The Night Auditor will perform accounting duties, balance daily transactions, prepare reports, respond to inquiries about services, and resolve guest complaints.

Qualifications

• Oversees front desk operations during overnight shift
• Delivers courteous guest service and resolves inquiries
• Handling cash and payment processing

Responsibilities

• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring wake‑up calls and concierge tasks per guest preferences
• Handling guest requests and complaints
• Managing and updating documentation for the role
• Overseeing end‑of‑day activities across departments
• Answering calls and queries regarding potential bookings
• Performing daily accounting tasks: balancing and compiling transactions
• Preparing daily reports and balancing transactions
• Responding to hotel service inquiries, registrations, and directions
• Resolving guest complaints or coordinating maintenance
• Conducting security walks and emergency notifications
• Beginning breakfast setup

Job description

The Night Auditor works at the front desk of a hotel during the overnight, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Primarily responsible for overseeing the financial and customer service operations, with daily duties and responsibilities including:

• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake‑up‑calls and other concierge activities according to guest preference
• Handling customer requests and complaints.
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end‑of‑day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking
• Perform accounting duties such as reviewing, balancing, and compiling the daily financial transactions of the hotel
• Prepare daily reports and balance transactions
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Resolve guest complaints or call in maintenance crew for repairs
• Handle cash transactions and process payments
• Perform security walks of the hotel property to ensure the safety of guests and employees
• Respond to emergencies and notify the appropriate authorities if necessary
• Begin set up for Breakfast