Night Auditor

TPG Hotels & Resorts; Tuscaloosa (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Life Insurance (Supplemental)

Flexible Spending Accounts

401(k) with Company Match

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel Discounts across TPG portfolio

Job summary

The Night Auditor role at TPG Hotels & Resorts in Tuscaloosa, AL oversees nightly financial and administrative tasks with accuracy and discretion. You will manage guest transactions, balance revenue, prepare daily reports, and ensure data privacy while supporting front desk operations.

You’ll coordinate with housekeeping, maintenance, and management, handle late check-ins, resolve guest inquiries, and uphold service standards across the overnight shift.

Qualifications

• High School Education or equivalent.
• Experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Responsibilities

• Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming atmosphere.
• Front Desk Operations: Process check-ins/outs and manage reservations and room assignments.
• Handle phone calls, take messages, and provide information to guests as needed.
• Maintain organized records of financial transactions and guest interactions.
• Compile and balance daily revenue reports; reconcile guest accounts.
• Monitor security and safety during the night shift; respond to emergencies.
• Assist with breakfast area setup and overnight housekeeping support.

Skills

Communication skills

Problem solving

Microsoft Office

Hotel management software

Computer systems

Education

High School Diploma or equivalent

Tools

Hotel management software

Computer systems

Microsoft Office

Job description

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You'll be Doing:

• Guest Services:
• Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
• Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
• Front Desk Operations:
• Process check-ins and check-outs for guests arriving and departing during the night hours.
• Manage reservations and room assignments, ensuring accurate information and availability.
• Handle phone calls, take messages, and provide information to guests as needed.
• Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
• Ensure compliance with data protection and privacy regulations when handling guest information.
• Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
• Nightly Reports and Reconciliation:
  • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
  • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
  • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
• Accounting and Bookkeeping:
• Post charges, payments, and adjustments to guest accounts accurately.
• Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
• Security and Safety:
• Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
• Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Overnight Operational Support:
Assist with preparing the breakfast area for morning service by setting up items according to brand standards so it is ready for guests.
Support housekeeping operations during the overnight shift by folding towels and assisting with light laundry tasks as needed.
Ensure breakfast and common areas are clean, organized, and prepared for the start of the day.

Skills and Abilities

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.