NIGHT AUDITOR

Crescent Hotels & Resorts; Tempe (AZ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Team member discounts

401k with company match

Vacation & sick pay

Holiday pay

Tuition reimbursement

Insurance benefits

Flexible schedules

Job summary

The Westin Tempe, part of Crescent Hotels & Resorts, is seeking a full-time Night Auditor for overnight shifts. You will greet and assist guests, balance daily transactions, and support front desk operations during the night, ensuring accuracy and superior service.

Candidates should be able to work weekends/holidays, communicate in English, and contribute to a friendly, professional team. We offer benefits, travel discounts, and opportunities for growth within Crescent Hotels & Resorts.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Professional appearance at all times.
• Able to communicate well with guests.
• Basic mathematical skills and ability to use a 10-key.
• Able to handle guest and employee concerns in a friendly manner.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet and register guests, provide prompt and courteous service during overnight shifts.
• Balance and audit daily room, restaurant, and bar transactions and post settlements.
• Maintain records and reset hotel systems for next-day operations.

Skills

English communication

Team player

Professional appearance

Mathematical skills

10-key

Guest interactions

Computer system input

Job description

The Westin Tempe is looking for a FT - Night Auditor to join our amazing Front Office Team!

• Hours/Shifts - Overnight availability - including weekends and holidays
• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay - Full Time and Part Time Team Members
• Holiday Pay - Full Time Team Members
• Amazing Recognition Programs/Giving Back - Community Outreach
• Tuition Reimbursement

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Night Auditor takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

A Night Auditor is responsible for delivering an outstanding guest experience by greeting and registering guests, providing prompt and courteous service, and assisting with guest check-ins and check-outs throughout the overnight shift. In addition to front desk responsibilities, this role ensures the accurate balancing and auditing of daily room, restaurant, and bar transactions, posts and reconciles charges and settlements in a timely and efficient manner, maintains necessary records and files, and resets hotel systems to support smooth next-day operations.

Required Skills and Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.

Performance Standards

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.