Night Auditor

Snow King; Tacoma (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein dynamisches Hotel in Tacoma sucht einen engagierten Night Auditor, der Gäste mit einem herzlichen Empfang begeistert. In dieser Rolle sind Sie der erste Kontaktpunkt für Gäste und tragen dazu bei, unvergessliche Erlebnisse zu schaffen. Sie werden für die Einhaltung der Nachtbuchhaltungsverfahren verantwortlich sein und sicherstellen, dass alle Gästeanfragen erfüllt werden. Diese Position bietet eine großartige Gelegenheit, in der Gastfreundschaft zu wachsen und Teil eines unterstützenden Teams zu werden, das Wert auf persönliche und berufliche Entwicklung legt.

Benefits

Medizinische, Zahn- und Lebensversicherung

401(k) Plan

PTO - 14 Tage für die ersten 3 Jahre

7 bezahlte Feiertage

Mitarbeiter-Rabatte auf Zimmerpreise

Qualifications

• Erfahrung im Kundenservice, insbesondere in der Hotellerie.
• Fähigkeit, Probleme schnell und effektiv zu lösen.

Responsibilities

• Gäste einchecken und sicherstellen, dass spezielle Wünsche erfüllt werden.
• Ausgezeichneten Kundenservice bieten und Probleme lösen.

Skills

Kundenservice

Detailorientierung

Kommunikationsfähigkeiten

Education

Abschluss in Hotelmanagement

Tools

Hotelmanagement-Software

Job description

Property


About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

#PGH-BMC

Location Description

Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay—it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

For Full-Time (Non-Union) Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• PTO - 14 days for first 3 years
• Holidays - 7 paid holidays and 2 floating holidays
• Employee Room Rate Discounts

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked
• Employee Room Rate Discounts

For Union Associates

• Vacation - 1 week after 1 year of service - 2 weeks after 2 years of service - 3 weeks after 7 years of service - 4 weeks after 15 years of service
• Holidays - Union positions 6 Paid Holidays and 1 personal day
• 401(k) Plan
• Sick Time - Accrue 1 hour for every 40 hours worked
• Employee Room Rate discounts

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

Overview

We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detai
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Compensation Range

The compensation for this position is $20.02/Hr. - $20.02/Hr. based on qualifications and experience.