Night Auditor

DraftKings at Casino Queen; St. Louis (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading hospitality company as a Night Auditor, where you'll ensure high-quality service to guests and manage essential functions like check-ins, audits, and customer relations. This entry-level full-time position offers competitive pay and various perks, including tuition reimbursement and comprehensive health packages.

Benefits

Tuition Reimbursement

401k with company match

Comprehensive health packages

Paid Time Off

Shift Differential

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel environment is preferred.
• Familiarity with hotel operating systems is a plus.

Responsibilities

• Perform guest check-in and check-out processes efficiently.
• Ensure high-quality service for all guests and team members.
• Complete daily reports and manage cash transactions accurately.

Skills

Customer Service

Communication

Attention to Detail

Education

High school diploma or equivalent

Tools

Hotel operating systems

Computers

Job description

Join to apply for the Night Auditor role at DraftKings at Casino Queen

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Join to apply for the Night Auditor role at DraftKings at Casino Queen

Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company. The starting pay for this position is $17.50 per hour.

• Looking For Perks? We’ve got you covered!
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off
• Shift Differential offered starting from 10pm until 6 am
  
  
  

Essential Functions

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.

• Build guest and team member positive relations.
• Participates in departmental and company meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
• Assigns guest accommodations in accordance with procedures and SOPs.
• Answer phones within 3 rings while following the company phone script.
• Accurately take messages for guest and initiate actions as needed.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Create and update guest reservations upon request based on hotel availability.
• Follows room availability and reports any issues to supervisor.
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Ensure to complete daily reports, audit and checklists in a timely manner.
• Audit and balance accounts from the days shifts.
• Verify and schedule wake up calls
• Prepare guests folios for next day check outs
• Auditing of room inventory
• Balance cash drawers and folios
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
• Brings any problems to the attention of the manager or supervisor on duty.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Performs related duties as assigned.
  
  
  

Qualifications

• High school diploma or equivalent required.
• Hotel operating systems preferred.
• Experience with computers is preferred.
• Hotel Experience preferred.
  
  
  

WORKING ENVIRONMENT & PHYSICAL EFFORTS

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoors under controlled temperatures.
• Occasional exposure to outdoor climates
• Occasional: standing, walking, lifting up to 30 pounds
• Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
• Speech and Vision abilities are required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Gambling Facilities and Casinos

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