Night Auditor

Suburban Inns; Midland (MI); On-site; Full time

Job summary

Join a leading company in the Hospitality Industry as a Night Auditor at the Holiday Inn Midland. This role focuses on providing excellent guest service while managing night audit responsibilities. With competitive pay starting at $13.00/hour, this position offers opportunities for advancement and additional benefits including paid time off and hotel discounts.

Benefits

Hotel and restaurant discounts

Earned Paid Time Off for ALL Team Members

Insurance (health, vision, dental, life) for full time Team Members

Flexible schedules

8 hours of paid volunteer time per year

100% paid maternity/paternity or adoption leave for those who qualify for FMLA

Employee Assistance Program (EAP)

Qualifications

• Requires good communication skills and ability to interpret/extract information.
• Typing and basic computer knowledge may be necessary.

Responsibilities

• Provide excellent guest service and ensure guest satisfaction.
• Perform night audits and run necessary reports.
• Maintain a clean workspace and address safety issues.

Skills

Communication

Sales Techniques

Education

High School Diploma or Equivalent

Job description

The Holiday Inn Midland is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

As a night auditor you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and brand standards, as well as going above and beyond to ensure that guests are 100% satisfied. The Night Auditor is also responsible for closing out the business day in PMS (Property Management System)

* Position canbe usedas a PAID internship

* Shifts:3rd

* Wage:Starts at $13.00/hour, based on experience

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules (dependent on position)
• 8 hours of paid volunteer time per year (must be accredited)
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Consult with 2nd shift about the occurrences of the evening
• Read Quore and add any comments necessary throughout the shift.
• Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
• Assist with the closing of the pool when needed
• Investigate out of balance situations
• Make adjustments to accounts as needed
• Prepare Express Checkouts, if applicable
• Complete the DOR (Daily Operations Report) and put with the night audit packet
• Maintain a neat and clean workspace at the front desk and adjacent areas, including vacuuming the front desk and office area
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
• Responsible for the settlement and reconciling of guest accounts and paperwork
• Balance cash drawer and make appropriate cash drops
• Set up continental breakfast buffet, if applicable
• Exhibit regular and recurrent attendance records
• Follow all Suburban Inns Processes
• See the Guest Service Representative job description
• Other duties as requested by management

Position Requirements:
Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
Formal Education and Job-Related Experience:This position requires a minimum formal education of a high school diploma or equivalent related experience.
License, Training, and/or Certification Required: CPR Training (may be completed upon hire).
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Uniform and Appearance Guidelines:
Uniform: Uniform and name tag provided. Close-toed shoes are the responsibility of the Team Member.
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times.This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

What shift(s) are you willing and available to work?* First Shift Second Shift Third Shift

Specify any days or times you are not available to work:*

What is your pay expectation?*

When are you available to start?*

Do you prefer full or part time status?* Full Time Part Time Any

Have you ever been employed by Suburban Inns?* Yes No

If you answered yes to the previous question, what were the dates of employment, in what property, department, and position did you work, and what was your reason for leaving? Suburban Inns properties include Hampton Inn Holland, Holiday Inn Express Holland, Courtyard by Marriott Holland, Holiday Inn Express Grandville, Embassy Suites Downtown Grand Rapids, Hilton Garden Inn Grand Rapids, Big E's Sports Grill

Are you legally eligible for employment in the United States?* Yes No

If employed, can you submit verification of your legal right to remain and work in the United States?* Yes No

What prompted your application?

Do you have a reliable form of transportation to get to and from work?* Yes No

Were you referred by a current Team Member of Suburban Inns? Yes No

If you answered yes to the previous question, who was the Team Member?

If applying for a position that requires driving duties, do you have a valid driver's license? (not all positions require possession of a driver's license) Yes No

Please list your employment history in the following format:

Employer Name
Position Held
Dates of Employment
Reason for Leaving*

Please list any education information you would like to share in the following format:

Name of Institution
Years Completed
Diploma/Degree*

Do you have any skills, certifications, licenses, etc. that would enhance your employment?*

Have you ever been convicted of a felony?* Yes No

Have you ever been convicted or pled guilty or nolo contendere to a crime?* Yes No

If you answered yes to either of the two preceding questions, explain by giving the date, nature of the offense, and circumstances. Conviction of a crime or a guilty plea will not necessarily disqualify an application from employment.

Are you 18 years of age or older?* Yes No

Are you able to perform the essential functions of the job for which you applied?* Yes No

I understand that I may be required to submit to a physical examination, which may include a drug test, prior to beginning employment and that I must satisfactorily pass such an examination to obtain employment.* Yes

I have read and fully understand the questions on this application for employment. I have completely, truthfully, and accurately answered each and every question to the best of my knowledge. I understand that all the inquiries on this application are subject to verification and authorize any schools that I have attended, licensing and certification boards and current and previous employers to release any requested information to Suburban Inns. I also specifically waive written notice from any and all former employers regarding their disclosure to Suburban Inns of any prior disciplinary action and waive any claim against Suburban Inns and current or former employers arising from such investigation or disclosure. I understand that any misrepresentation of the information I have supplied or failed to supply in the Application or during interview(s), including any false or misleading information, can result in a rejection of this application or, if I have been hired, an immediate dismissal at the sole discretion of Suburban Inns. I understand that providing information not specifically asked for in this application will disqualify my application from being considered for employment.* Yes

I understand and agree that in the absence of an express written contract or agreement to the contrary, signed by an authorized official of Suburban Inns and by me or my authorized representative, any employment I accept shall be for an indefinite term and may be terminated at any time with or without cause either by me or at the will and sole discretion of Suburban Inns regardless of any contrary provisions in any other forms, manuals, handbooks, or other documents. Similarly, such employment shall be at the wages, benefits, hours, and conditions as Suburban Inns may determine and change from time to time, and I agree to abide by any rules, regulations, policies and procedures that may be established from time to time. I understand that no one, other than an authorized official of Suburban Inns has any authority to enter into an agreement with me contrary to the provisions of this paragraph and that any such agreement must be in writing and signed by such authorized official or it shall not be effective.* Yes

I have read, understand, and agree to the above stated terms and conditions governing my application and, if hired, my employment.* Yes No

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