Night Auditor

Sonesta International Hotels; St. Louis (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

Sonesta International Hotels seeks a Night Auditor for its St. Louis location. The role involves balancing hotel income and acting as a front desk agent during overnight shifts, ensuring quality service for guests. Candidates should have a high school diploma and experience in hospitality, along with strong communication and problem-solving skills.

Qualifications

• One year of previous hotel experience preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Will be required to obtain a ServSafe certification.

Responsibilities

• Responsible for accurately balancing all hotel income and expenses.
• Acts as a Guest Service Agent for the overnight front desk shift.
• Calls in and opens tickets with support during overnight hours.

Skills

Reading and writing skills

Professional verbal communication

Problem solving

Mathematical skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

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Sonesta International Hotels is the 8th largest hotel company in the US, comprising 13 brands with 1100 hotels and over 100,000 rooms across three continents. Celebrating over 85 years in hospitality, Sonesta offers a variety of travel experiences and rewards through its Sonesta Travel Pass loyalty program. With a deep understanding of travel essentials and a history of delivering unmatched destination experiences, Sonesta's employees ensure genuine and culturally reflective stays for guests worldwide. Discover what you have been missing at Sonesta.

Role Description

The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience preferred.
• Previous background from the extended stay industry preferred.
• Reading and writing skills are utilized when compiling department records, guest registration and reservation information
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Will be required to work mornings, evening, weekends, and holidays.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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