Night Auditor

Hilton Shreveport; Shreveport (LA); On-site; USD 31,000 - 42,000; Full time

Job summary

Hilton Shreveport is seeking a Night Auditor to manage overnight front desk operations and basic accounting tasks. This role balances daily financials, supports guest services, and ensures secure, smooth handovers between business days.

The Night Auditor will work with the Front Office supervision team, providing accurate cash handling, daily reports, and adherence to safety protocols during night shifts.

Qualifications

• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with computers and hotel property management systems (PMS).
• Ability to prioritize and multitask.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

Skills

Attention to detail

Customer service

Communication

PMS proficiency

Multitasking

Education

High school diploma

Tools

PMS systems

Job description

313 rooms | 1,900 sq. ft. meeting/event space Amenities: rooftop pool with panoramic views, whirlpool, 24-hour fitness center, three on-site restaurants, airport shuttle. Conveniently located next to the Shreveport Convention Center, just two blocks from the Red River and a mile from the Louisiana Boardwalk. With nearby offices, including Capital One, Shaw Industries, and Chesapeake Energy, this property offers an ideal environment for hospitality professionals focused on business and event-driven operations. The Night Auditor is responsible for performing end-of-day financial tasks, providing guest services during overnight hours, and ensuring the safety and security of the hotel. This role combines front desk operations with basic accounting duties to deliver a smooth transition between business days.

JOB DESCRIPTION

Job Title: Night Auditor

Department: Front Office Supervision

Supervision Exercised: None

Supervision Received: Guest Services Manager

MINIMUM REQUIREMENTS

Education High school diploma or equivalent required Experience Previous hotel front desk or accounting experience preferred. Experience with PMS systems preferred.

Skills and Knowledge

Strong attention to detail and accuracy. Excellent customer service and communication skills. Strong problem-solving and critical-thinking abilities Proficiency with computers and hotel property management systems (PMS). Ability to prioritize and multitask.

Job Duties and Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.