Night Auditor

North Point Hospitality Group; Savannah (GA); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Free Parking

Earned Wages Access

Medical, Dental and Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Competitive Pay

Résumé du poste

North Point Hospitality Group is seeking team members who are passionate about hospitality and dedicated to outstanding guest service at the DoubleTree by Hilton Savannah Historic District.

Join a team that values guest satisfaction, accuracy in front-office operations, and professional conduct. This role offers stability and growth within a reputable hospitality group in Savannah, GA.

Qualifications

• At least 1 year in a hotel or related field.
• High school diploma or equivalent.
• Basic knowledge of accounting principles.
• Proficient in Windows, Excel, Email and Word.
• Strong problem-solving and troubleshooting abilities.
• Capable of handling high-pressure situations with composure.
• Flexible rotating schedule and ability to attend mandatory meetings.
• Professionalism and guest-focused demeanor.

Responsabilités

• Registers guests.
• Checks out guests and settles accounts.
• Provides information to guests (directions, hours, etc.).
• Balances and audits all Front Office postings and settlements.
• Updates daily checklist and guest history.
• Balances all credit cards and room charges from all shifts.
• Closes the food and beverage POS system and balances room charges.
• Starts close-out process and distributes Night Audit Report Packets.
• Delivers exceptional customer service and resolves guest complaints quickly.
• Communicates guest needs to other teams.

Connaissances

Customer service

Accounting basics

MS Office

Problem solving

Team communication

Formation

High school diploma or equivalent

Outils

Windows OS

Excel

Email

Word

Description du poste

We're looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we’ll help you build a rewarding career!

Why Join Us?

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

What you'll do (mostly this...other duties may be assigned):

• Registers guests.
• Checks out guests and settles accounts.
• Provides general information to guests (i.e. directions, restaurant hours etc.).
• Balances and audits all Front Office postings and settlements.
• Updates daily checklist and guest history.
• Balances all credit cards, direct bills, and miscellaneous charges from all shifts.
• Closes the food and beverage point of sale system and balances all room charges from outlets.
• Starts close-out process; prints and distributes Night Audit Report Packets.
• Consistently provides exceptional customer service by exceeding guests expectations.
• Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently.
• Communicates information regarding guests’ needs to other team members and departments.

What we're looking for:

• At least 1 year in a hotel or a related field.
• Hight school diploma or equivalent.
• Basic knowledge of accounting principles.
• Proficient in Windows, Excel, Email and Word.
• Strong problemsolving and troubleshooting abilities.Ability to work independently with minimal supervision.
• Capable of handling highpressure situations and maintaining composure.
• Flexible rotting schedule and ability to attend mandatory meetings.
• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.

Room Operations

DoubleTree by Hilton Savannah Historic District