Night Auditor

North Point Hospitality Group, Inc.; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical, Dental and Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Competitive Pay

Job summary

North Point Hospitality is seeking a Front Office/Night Audit team member in Nashville to greet guests, manage check-ins/outs, and balance daily revenues.

You will provide information, handle guest requests, and ensure accurate postings across shifts, while maintaining a high standard of hospitality and professionalism.

Qualifications

• 1 year in a hotel or related field preferred.
• High school diploma or equivalent required.
• Basic knowledge of accounting principles.
• Proficient with Windows, Excel, Email and Word.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Registers guests.
• Checks out guests and settles accounts.
• Provides information to guests (directions, hours, etc.).
• Balances and audits Front Office postings and settlements.
• Updates daily checklist and guest history.
• Balances all cards and charges from all shifts.
• Closes POS and balances room charges from outlets.
• Starts close-out process and distributes Night Audit Packets.
• Delivers exceptional guest service and resolves complaints quickly.
• Communicates guest needs to team members.

Skills

Problem solving

Communication

Independent work

Staying calm under pressure

Professionalism

Education

High school diploma or equivalent

Tools

Windows

Excel

Email

Word

Job description

Why Join Us?

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

What you’ll do (mostly this…other duties may be assigned):

• Registers guests.
• Checks out guests and settles accounts.
• Provides general information to guests (i.e. directions, restaurant hours etc.).
• Balances and audits all Front Office postings and settlements.
• Updates daily checklist and guest history.
• Balances all credit cards, direct bills, and miscellaneous charges from all shifts.
• Closes the food and beverage point of sale system and balances all room charges from outlets.
• Starts close-out process; prints and distributes Night Audit Report Packets.
• Consistently provides exceptional customer service by exceeding guests expectations.
• Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently.
• Communicates information regarding guests’ needs to other team members and departments.

What we’re looking for:

• At least 1 year in a hotel or a related field.
• Hight school diploma or equivalent.
• Basic knowledge of accounting principles.
• Proficient in Windows, Excel, Email and Word.
• Strong problemsolving and troubleshooting abilities.
• Effective communication skills.
• Ability to work independently with minimal supervision.
• Capable of handling highpressure situations and maintaining composure.
• Flexible rotting schedule and ability to attend mandatory meetings.
• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment

About North Point Hospitality:

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.