Night Auditor

Hyatt Hotels; Rosemont (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a dynamic and edgy boutique hotel as a Night Auditor, responsible for overseeing hotel operations during late-night hours. This role requires detail-oriented skills and strong organizational abilities to provide exceptional service and ensure accurate guest billing. Ideal candidates are comfortable in a fast-paced environment and have prior hospitality experience.

Qualifications

• At least one year of experience in hotel front desk and/or accounting preferred.
• Flexibility with scheduling required.
• Must be able to communicate clearly with guests and staff.

Responsibilities

• Oversee nightly hotel operations and ensure accurate guest billing.
• Check in/out guests and maintain financial records.
• Serve as Manager on Duty during late-night hours.

Skills

Detail-oriented

Strong organizational skills

Communication

Education

One year of hotel front desk experience

Job description

Job Description

Night Auditor

Reports to: Front Office Manager

Department: Front Office

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to Janko Hospitality.

Job Description

Join our team as a Night Auditor at Janko Hospitality. Responsible for overseeing nightly hotel operations, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours. Serves as a Manager on Duty during the hours of 11pm to 7am. Ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Check in/out guests.
• Post charges and payments to guest accounts.
• Handle AYS duties.
• Reconcile all guest service agents’ paperwork.
• Print and resolve rate discrepancies.
• Reconcile credit card totals to batch report and submit to credit card processor.
• Post room & tax.
• Print departing folios and distribute to guest rooms.
• Reconcile and balance all gift shop paperwork.
• Complete the spreadsheet for banquet event orders and post.
• Run close day on computer system and run back up.
• Separate night audit reports for accounting and management.

• Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.
• Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION OR EQUIVALENT EXPERIENCE

At least one-year Hotel front desk and/or accounting background and familiarity with hospitality industry practices preferred. Flexibility with scheduling.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.

MATHEMATICAL SKILLS

Must be able to calculate amounts and apply basic addition, subtraction and multiplication.

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.

PHYSICAL DEMANDS

Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to stand for extended periods of time. Use of hands, fingers, and arms is required. Job frequently requires standing, walking, bending, and crouching.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.