Night Auditor

SMI Hotel Group; Richmond (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel group in Richmond is seeking a Night Auditor who is friendly and thrives in a fast-paced environment. Responsibilities include guest registration, checkout, and cashiering. Ideal candidates will have a high school diploma and customer service experience. We offer competitive benefits including health insurance, paid time off, and hotel discounts.

Benefits

Health, dental, and vision insurance

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Qualifications

• Previous experience in hospitality preferred.
• Experience handling cash and credit card procedures.

Responsibilities

• Review all guaranteed arrivals and verify credit cards.
• Respond promptly to guest inquiries or complaints.
• Maintain all areas of the front desk.

Skills

Customer service

Attention to detail

Organized

Education

High School diploma/GED

Job description

Are you friendly and able to work in a fast-paced environment?

The Hotel Night Auditor attends to guests’ needs, including, but not limited to, registration, checkout, and cashiering.

Benefits

• Health, dental, and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
• Explain and provide any promotional items to each guest checking in
• Respond promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
• Cover other areas of the hotel as needed
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Maintain all areas of the front desk
• Take the initiative to greet guests in a friendly and warm manner
• Other duties as assigned

Qualifications

• High School diploma/GED required
• Previous experience in hospitality preferred
• Customer service experience required
• Experience handling cash, credit card procedures, and using math concepts
• Attention to detail and organized

SMI Hotel Group recruits the best and brightest to deliver the highest quality service to our guests. If you believe you have what it takes, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.