Night Auditor

Colwen Hotels; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance with Company-FundedH

Dental Insurance

Vision Insurance

401K Plan – Employer Match

Hotel Discount Travel Program

Training and Development Programs

Career Advancement Opportunities

Job summary

Colwen Hotels in Portland, OR seeks a friendly Night Auditor to balance hotel transactions, close daily books, and respond to guest needs overnight.

The role requires strong communication, organization, and customer service skills, with familiarity of local area and MS Office usage. You will work weekends/holidays and help maintain a clean, secure front desk area.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area and ability to provide directions.
• Proficient with Microsoft Office Suite and common software.
• Ability to learn software programs and operate a property management system.
• Overnight work schedule required, including weekends and holidays.

Responsibilities

• Operate the front desk and assist guests with inquiries during the overnight shift.
• Complete end-of-day activities including posting charges and balancing ledgers.
• Run night audit/daily close and communicate with Lead Audit team.
• Provide exceptional guest service and maintain lobby appearance.
• Process guest check-in/check-out and handle payments securely.
• Adhere to Colwen brand standards and maintain key controls.

Skills

Verbal communication

Written communication

Organization

Interpersonal skills

Customer service

Local area knowledge

MS Office

Property management system

Learn new software

Night shift

Tools

Microsoft Office Suite

Property Management System

Job description

We are seeking a friendly and detail-oriented Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
• Ensure prompt delivery of billing to guests.
• Ensure accuracy of daily closing reports.
• Process all payment types e.g. charges, cash, checks, debit, or credit cards.
• Communicate with Lead Audit team relating to daily closing and issues.
• Discreetly handle confidential guest information.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned.

Requirements:

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Overnight work schedule required, including weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V