Night Auditor

A-1 Hospitality Group; Portland (OR); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Travel Discounts (IHG Brand Family)

Sick Pay

Medical/Vision/Dental Insurance for FT

Job summary

Holiday Inn Express – Portland is seeking a Night Auditor to manage nightly revenue balancing and guest assistance during overnight hours.

The ideal candidate has a background in hospitality or customer service, strong attention to detail, and the ability to multitask in a fast-paced front desk environment. Full-time position with benefits and opportunities for career growth within the IHG brand family.

Qualifications

• High School Diploma or GED required.
• Experience in hospitality or customer service preferred.
• Strong attention to details and organizational skills.
• Experience handling cash, credit card procedures, and basic math.
• Able to work overnight, weekends, and holidays.

Responsibilities

• Review all guaranteed arrivals and verify that credit cards are valid.
• Check in and check out guests efficiently and courteously.
• Explain and provide promotional items to guests at check-in.
• Respond promptly to guest inquiries or complaints and offer alternatives.
• Complete nightly audit procedures to balance revenue and reconcile accounts.
• Cover other hotel areas as needed, including breakfast setup and lobby upkeep.
• Document guest accidents or incidents using appropriate report forms.
• Record maintenance issues and safety concerns in the maintenance log.
• Maintain a clean, organized front desk area.
• Greet guests in a friendly and welcoming manner.
• Ensure compliance with IHG brand and company policies.
• Perform other duties as assigned.

Skills

Attention to detail

Multitasking

Problem-solving

Cash handling

Independent work

Overnight shifts

Customer service

Education

High School Diploma/GED

Job description

About Holiday Inn Express – Portland

Our hotel offers modern accommodations, complimentary hot breakfast, a fitness center, and convenient access to outdoor recreation, and the Columbia River. As part of the IHG Hotels & Resorts family, we are dedicated to delivering exceptional guest experiences while maintaining the highest standards of service and hospitality.

Position: Night Auditor

Benefits

• $17 - $18/hour
• Travel Discounts (IHG Brand Family)
• Sick Pay
• Medical/Vision/Dental Insurance for Full-Time Employees (after 90 days)

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers not already in-house
• Check in and check out guests efficiently and courteously
• Explain and provide any promotional items to each guest checking in
• Respond promptly to guest inquiries or complaints and offer alternate solutions when appropriate
• Complete nightly audit procedures to balance daily revenue and reconcile accounts
• Cover other hotel areas as needed, including breakfast setup, lobby upkeep, or guest assistance
• Document guest accidents or incidents using the appropriate report forms
• Record maintenance issues and safety concerns in the maintenance log
• Maintain a clean, organized, and professional front desk area
• Take the initiative to greet guests in a friendly and welcoming manner
• Ensure compliance with all IHG brand and company policies
• Perform other duties as assigned

Qualifications

• High School Diploma/GED required
• Previous Hospitality or Customer Service Experience Preferred
• Strong attention to detail and organization skills
• Experience handling cash, credit card procedures, and basic math concepts
• Proficient in multitasking and problem-solving
• Ability to work independently with minimal supervision
• Availability to work overnight shifts, weekends, and holidays

Equal Opportunity Statement

• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.