Night Auditor

Hotel Leveque; Pleasant Prairie (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Insurance from day 1

Paid time off from day 1

Holiday pay from day 1

Hotel discounts

Travel discounts

Professional development

Job summary

Fairfield Inn & Suites Kenosha Pleasant Prairie is seeking a Night Auditor to support guests overnight, process transactions, and ensure accurate reporting in a fast-paced hotel environment.

You will welcome guests at check-in, verify billing, handle guest inquiries, maintain confidentiality of records, and uphold brand standards while collaborating with hotel teams to deliver exceptional service.

Qualifications

• 2+ years of customer service experience, preferably in hospitality or related industry.
• High School diploma or equivalent education required.

Responsibilities

• Welcome arriving guests and complete arrival/check-in with accurate information.
• Verify billing, thank departing guests, and encourage return visits.
• Engage with guests via phone or email in line with brand standards.
• Maintain confidentiality of guest records and processing logs.
• Promote loyalty programs and offer rate packages when appropriate.
• Communicate with other departments to ensure timely guest requests and resolutions.

Skills

Customer service

Communication skills

Education

High School diploma or equivalent

Job description

hospitality on hand all through the night

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Fairfield Inn & Suites Kenosha Pleasant Prairie

Hotel with 108 Rooms

Make the most of your stay in Pleasant Prairie

Experience comfort and convenience at Fairfield Inn & Suites Kenosha Pleasant Prairie. Located 20 minutes from downtown Kenosha, WI, our hotel offers easy access to the Bristol Renaissance Faire, Six Flags Great America and the Pleasant Prairie Premium Outlets. Free Wi-Fi throughout the hotel keeps you connected during your stay and our pool and fitness center help you stay on track. Spread out in our vibrant lobby, with spaces to gather, relax and work. Before visiting downtown Kenosha, fuel up with our free breakfast, featuring hot choices like scrambled eggs, sausage and oatmeal, plus favorites including fresh fruit and yogurt. For an easy and comfortable stay in Pleasant Prairie, our hotel features outstanding service at an exceptional value. Ask us about The Fairfield 100% Guarantee where we promise a satisfying stay or we make it right. That's our commitment to you.