Night Auditor

Wyndham Hotels & Resorts; Plainfield (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Night Auditor to handle nightly audit processes while ensuring exceptional guest service at the front desk. This role involves balancing cash drawers, completing paperwork, and addressing guest inquiries, all within a supportive team environment. Join us to be a part of an organization that values service excellence and personal development.

Benefits

Comprehensive benefits package

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service roles preferred.
• Ability to balance cash drawers and perform audits.
• Strong communication skills required.

Responsibilities

• Conduct nightly audit-related duties and provide guest service.
• Balance cash and maintain accuracy of the cash drawer.
• Register and assign rooms to guests.

Skills

Customer Service

Attention to Detail

Cash Handling

Job description

The Night Auditor will be responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Responsibilities include balancing duties, completing daily paperwork, and preparing shift reports. The Night Auditor will also attend to guest needs such as check-in/check-out, reservations, and answering guest questions.

• Proactively ensure guest security and create a safe, clean, and friendly work environment.
• Count cash and maintain the accuracy of the cash drawer at the beginning and end of each shift.
• Check the front desk log for problems and special requests.
• Greet, register, and assign rooms to guests.
• Process guest registrations and payments.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate shift information to the Front Office Manager, General Manager, and other staff.
• Maintain cleanliness of the lobby and bathroom as needed.
• Ensure smooth shift transitions by communicating pertinent information to the next shift.
• Collaborate with hotel departments to ensure high-quality customer service.
• Answer inquiries about hotel services, guest registration, and local attractions.
• Complete all required shift paperwork and night audit reports daily.
• Perform other duties as assigned by management.

Peachtree Group offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) match, Paid Holidays, Paid Time Off, and additional perks such as access to our Employee Assistance Program.

Equal Opportunity Employer
This employer is committed to complying with federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.