Night Auditor

druryhotels; Pigeon Forge (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Career growth

Health and well-being

401(k)

Award-winning Workplace

Job summary

Drury Plaza Hotel in Pigeon Forge, Tennessee, is hiring for a front desk/guest services role. You will check guests in and out, promote dining and hotel programs, balance daily receipts, and handle cash with integrity.

The position may include assisting with breakfast setup, food service, and overnight coverage. A positive, service-oriented attitude and ability to work independently are essential for success at Drury Hotels.

Qualifications

• Requires ability to take written and verbal direction and speak English clearly.
• Requires ability to relate to the public in a warm, friendly manner.
• Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Responsibilities

• Performs front desk duties including checking guests in/out, promoting programs, and handling cash.
• Audits receipts from the previous day and balances entries; runs reports as needed.
• May assist with breakfast setup and food preparation or service.
• May work alone during overnight shifts and ensure guest safety and security.

Skills

Customer service

English fluency

Cash handling

Attention to detail

Multi-tasking

Hospitality

Job description

Property Location:

Drury Plaza Hotel - 140 Jake Thomas Road , Pigeon Forge, Tennessee 37863

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement -Company-matched 401(k)

• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

Hiring Immediately!